These terms apply to all bookings with Exquisite Treasures (ABN 71 702 312 561). By paying a deposit you confirm you have read and agree to them. If anything is unclear, please get in touch before booking.
1. Quotes & bookings
- Quotes are valid for 14 days and are based on the details you give us (venue, date, design and setup times).
- Your date is only secured once the deposit has been received. Until then, we may accept other bookings for the same date.
- Any changes to the design, size or location after booking may change the price. We'll always confirm the new price with you first.
2. Payments
- A non-refundable deposit of 50% is required to confirm your booking.
- The remaining balance is due no later than 7 days before your event.
- If the balance hasn't been paid by then, we may treat the booking as cancelled.
3. Postponements
If you need to move your event, let us know at least 14 days beforehand and we'll transfer your deposit to a new date within 12 months, subject to availability. Postponements with less notice are treated as a cancellation.
4. Cancellations
- If you cancel, the deposit is kept to cover design time, materials ordered and the date we held for you.
- If you cancel within 7 days of the event, the full booking amount is payable, because balloons and materials are usually prepared by then.
- In the unlikely event we have to cancel, you'll get a full refund of everything you've paid.
5. Setup, venue access & pack-down
- We service all of Melbourne. A travel fee may apply for outer suburbs, and it will be shown on your quote.
- Please arrange access to the venue at the agreed setup time, and make sure the venue allows balloon installations, props and any fixings. Waiting time or return trips caused by access delays may be charged.
- If pack-down is included, we'll collect items at the agreed time. Late-night or next-day collection may cost extra.
6. Hired items & damage
Backdrops, plinths, stands, signs and other props remain our property. Please keep them safe and where we set them up. Items that are lost, stolen or damaged beyond normal wear will be charged at repair or replacement cost.
7. Balloon safety
- Most of our balloons are natural latex. Please tell us about any latex allergies before booking.
- Uninflated or burst balloons are a choking hazard. Keep children under 8 supervised around balloons.
- Balloons are a natural product. Heat, direct sunlight, wind, rain and air-conditioning can affect how they look and how long they last. We'll recommend the best options for your venue, but we can't guarantee how long they will last after setup.
- Please don't release balloons into the environment.
8. Outdoor events & weather
For outdoor events, please have a wet-weather or shade option in place. If it's unsafe to set up (e.g. strong winds or storms), we'll work with you on an alternative location or setup. Bad weather is not grounds for a refund of the deposit.
9. Photos & social media
We love sharing our work, so we may photograph your setup and use the photos on our website and social media. We won't knowingly feature guests' faces without permission. If you'd rather we didn't share your event, just let us know.
10. Liability
Exquisite Treasures holds public liability insurance. We're not responsible for loss or damage caused by guests, by the venue, or by items being moved or tampered with after setup. Nothing in these terms limits your rights under the Australian Consumer Law.
11. Contact
Questions about these terms? Email hello@exquisitetreasures.com.au or DM us on Instagram.